Refund policy

Last updated: August 2026

Processing

Orders are processed within 2 to 4 business days of purchase. During drop weeks, processing can take up to 5 business days. You will receive a confirmation email when your order is placed and a tracking link when it ships.

Shipping

We ship with tracked services only. Delivery estimates are shown at checkout and depend on your location. Delivery times are estimates, not guarantees, and delays with the carrier can occur.

Any customs duties or import taxes charged on delivery are the responsibility of the customer and are not included in our prices or shipping fees.

Returns

We accept returns within 14 days of delivery. To be eligible, items must be unworn, unwashed, and in original condition with all tags attached.

To start a return, email hello@doksha.com with your order number. We will reply with return instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Exchanges

Because drops are limited, we cannot guarantee an exchange size will be in stock. If you need a different size, start a return and place a new order as soon as possible.

Refunds

Once your return is received and inspected, we will confirm your refund by email. Refunds are issued to the original payment method within 7 business days of approval.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with photos and your order number. We will make it right at no cost to you.